Last updated: 14 October 2026
Digital products and setup work
We sell downloadable software and related services, not physical goods. There is no shipping return or original-packaging requirement. This policy applies to new purchases under these terms and does not retrospectively remove rights or promises attached to earlier orders.
Requesting a refund
Contact sales@hesabpaygateway.com within 30 days of purchase with the order number, the problem and any relevant redacted error details. We review requests involving duplicate purchases, undelivered paid access or a material failure to perform the advertised plugin functions. We may ask for a reasonable opportunity to diagnose and correct a reproducible problem. Change-of-mind and other requests are assessed individually. Nothing in this policy limits remedies required by applicable law.
Setup services
Ask to cancel before setup work begins if you no longer need it. If work has already started, any service refund depends on the agreed scope, work completed and your applicable rights. We will explain the proposed outcome before closing the request. Do not assume that purchasing a setup bundle includes unlimited customization or ongoing website maintenance.
Renewals and refunds
Renewals are requested manually. A refunded or reversed purchase can remove access to its paid activation, official downloads, updates and support. A reversed renewal may require review of the original entitlement; it does not create a replacement license. Open-source rights in code already delivered remain governed by the included software license.
Approved refunds
We confirm the decision and the refund method with you. Where available, refunds return through the original payment method. Processing time depends on the payment provider or bank; no fixed bank-processing time is promised here. If a confirmed refund has not arrived, contact us with the order reference rather than sending payment secrets.
